When two of Marcos Sifuentes’s children received free laptops from a tutoring program through their San Antonio middle school, the family signed up for wireless access at home for the first time. Mr. Sifuentes added an Internet hot spot to his cellphone plan so they could continue their lessons. But when his son and his daughter tried to log on to the online tutoring program, they received an error message. He called Tutors With Computers, the company that offered the program, and was told his school district would no longer pay for the service…
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